Miles Consulting Group LLC

If an item does not scan, use a best guess price so that the customer will not feel inconvenienced and walk away.

Whenever a customer asks, the answer is YES!

Have a Supervisor, or just about anyone, walk the lines, apologize, and pass out something free.

Have a plan in place that when lines do form,  cashiers have a “Line calming plan”.

Give customers a DVD to watch near the checkstand so that they will not notice how long they are waiting in line.

Place a coupon for $1.00 off the customers next purchase on the back of every employees business cards.

If you want to set yourself apart from all your competitors, it takes doing things differently in all aspects of your business. 

Know  the products in your store, and when they need something related, be sure to help the customer get whatever it is.

Whenever you are out of something a customer came in for, ALWAYS try and offer some kind of substitute.

A customer calling or coming in around closing time really appreciates when you stay open for them.

 Apologize to customers waiting in long lines.

Put less expensive items in the front of the store